Frequently Asked Questions

No, you can also order without an account. However, creating an account can be useful for some features or a faster ordering process. You are responsible for keeping your login details secure.

We do our best to display products as accurately as possible. Please note that colors and details may vary due to screen settings or the type of device you are using.

Your order is final once it has been confirmed by us and payment has been received and processed. Until that moment, we reserve the right to refuse or modify an order.

After confirmation of your order, cancellation is not always possible. Please contact us as soon as possible; we will then see what is still possible.

Returns or exchanges are only possible according to our return and refund policy . You can find this policy on the website. We cannot accept orders that fall outside this policy.

Unless otherwise stated, prices exclude VAT, shipping costs, and any import or customs duties. The total price is always clearly displayed before you finalize your order.

Delivery times are always indicative. We are not liable for delays caused by carriers, customs, or circumstances beyond our control.

As soon as the order has been handed over to the carrier, the risk lies with the customer. In the event of problems, we advise you to contact the carrier immediately and inform us.

No, all text, images, logos, and other content on the website are protected by intellectual property rights. Use or distribution without written permission is not permitted.

We process personal data in accordance with our privacy policy . This data is used solely to provide our services and to comply with legal obligations.

Returns

You can request a return up to 14 days after receiving your order.

The item must be unused, unworn, and undamaged, with tags and in the original packaging. Proof of purchase is also required.

You can request a return by sending an email to Info@inspr-amsterdam.nl . Returns without a prior request will not be accepted.

After your return is approved, you will receive a return label from us with instructions and the return address. The return address is not shared in advance.

Check your order immediately upon receipt. If an item is damaged, defective, or incorrectly delivered, please contact us as soon as possible via email so that we can resolve the problem.

Items purchased during the sale, with a discount, or with gift cards cannot be returned or refunded.

Yes, exchanges are possible. The fastest way is to return the item first and then place a new order as soon as the return has been approved.

Discounted or reduced-price items are non-refundable. If you wish to exchange for a different size and it is available, we will send it to you. If the size is out of stock, you will receive a personal discount code worth the amount paid.

You will receive a notification after receipt and inspection of your return. Upon approval, the amount will be refunded via the original payment method within 10 working days .

If you have not received a refund 15 working days after your return was approved, please contact us at Info@inspr-amsterdam.nl.

Privacy

We collect data that you provide to us yourself, such as your name, address, email address, telephone number, and order and payment details. In addition, we also automatically collect data about the use of the website, such as your IP address, browser and device information.

We use your data to process and deliver orders, handle payments, provide customer service, arrange returns, and improve the website and service. In some cases, we also use data for security and fraud prevention.

That is possible. For example, we can send you emails about promotions or new products. You can always unsubscribe via the unsubscribe link in the emails. After unsubscribing, you may still receive service messages, such as order updates.

Yes, only when necessary to perform our services. This includes Shopify (for running the webshop), payment processors (for payments), and shipping and fulfillment partners (for delivery). These parties use your data for their own services and in accordance with their own privacy policies .

Yes. We use cookies and similar technologies to make the website work properly, remember preferences, perform analytics, and improve the shop. Some cookies may also be used for marketing purposes, depending on your settings and consent.

You can often delete or block cookies via your browser settings. Please note that some parts of the website may not function as well.

We retain personal data for as long as necessary to provide the service, process orders, manage an account, resolve disputes, and comply with legal obligations.

Depending on where you live, you can, for example, request access, correction, deletion, restriction of processing, and data portability. You can also object to certain forms of processing, such as targeted advertising, if applicable.

You can contact us via the email address listed in the privacy policy . We may ask you to confirm your identity to ensure we are dealing with the right person.

That is possible. Some service providers process or store data outside your country. If data is transferred outside Europe, we use recognized safeguards, such as the European Commission's Standard Contractual Clauses, when legally required.